FAQ
Q. How long does the grooming process take?
A. depending on the size and breed, most small dogs take around 2 hours. Larger dogs or dogs that are afraid of the grooming process will take longer. Dogs that are getting extra services such as dematting, deshedding or showing signs of aggression will also take longer. We ask that you do not show up before you have been told to pick-up. Often times, when your pet hears your voice, they are uncooperative for the rest of the groom. We are a one on one grooming facility, so we offer only one hour to pick up your pets. Please schedule your appointments around this time frame. If more time is needed to pick up, please let us know.
Q. What vaccinations are required?
A. In order to maintain a safe environment, the rabies vaccination as well as Bordetella and DHPP are required. the vaccine must be given At least 24 hours prior to the grooming appointment. Puppies under 5 months are not required to be vaccinated for the first groom.
Q. Can I shave down my double coated dog to stop shedding?
A. Shaving down a double coated dog will not stop shedding. There is no way to stop shedding. When shaving a double coated breed, you are removing the protective layer of guard hairs. Double coated breeds have this layer to protect them of sun damage, regulate body temperature and much more. We suggest researching shaving down a double coated dog before getting it groomed. We do understand certain circumstances will permit us to do this.
Q. Why is there a matting fee?
A. When a matted dog comes in it must be shaved down before the bath and then groomed again after the bath. This dull the blades extremely and also takes up a lot more time and effort to groom the dog twice. Matting is also extremely painful to the pet, causing the grooming experience to be uncomfortable and often times leading to aggression. Matting is sometimes extremely difficult to remove. Groomers have to be able to get a blade in between the matted area and the skin which often results in shorter hair styles. When matting is very tight, it pulls on the skin affecting the circulation of blood flow. Mating is uncomfortable for the pet and can result in the skin bruising, hot spots, abrasions and even hematomas. Groomers must take extra time, and be extra careful to keep the pet comfortable while preforming a dematting service.
Q. What if I don't like the groom?
a. If you are unhappy with how the groom has turned out, You can tell us. You can also schedule an appointment up to 7 days after the groom and have it redone at no charge.
Q. What payments do you accept?
A. We accept cash, card or check payments.
Q. What if my dog is aggressive/uncooperative?
A. we cannot accept aggressive dogs due to the danger for the groomer and the pet. we are willing to try on any dog you bring in. if it cannot be done you will not be charged for the appointment, only for what was done to the pet.
Q. Can i request a groomer?
A. Yes! We have more than one groomer at Canine Divine. You may have a better liking to one groomer than another and that is completely understandable. Every groomer had their own style! We suggest requesting a groomer so your pet can get used to one person working on them.
Q. What is the suggested schedule for grooming appointments?
A. Every pet and owner has a different schedule that they prefer. The average time frame is between 2-9 weeks. While pets who get a shorter hairstyle can go longer time frames, pets with longer hairstyles need more frequent grooming to keep the coat tangle free and clean. You can ask us our opinion at your appointment!
Q. Can i bring in my own shampoo?
A. Yes you can. Our shampoo is suggested for grooming but if you have a preference, we don't mind. We buy high end shampoo that is not specifically sold to general public. We have a variety of brands with several different functions in regards to coat type. If you have a vet prescribed shampoo for certain type of skin conditions, we do accept those as well.
